Shipping & Returns
Returns Policy
You may return many new, unopened items (with the exception of machinery - see below) within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some special order (non-stock) items may incur a restocking charge of up to 25%.
For Cutting Machinery there will be no returns on any used machine. Eastman Machine will not credit any machine which has been used. On a defective cutting machine Eastman will honor the 6 month warranty repair, and will repair and return any defective machine to the customer. If you need to order a machine and have any question as to the machine's ability to cut your material, you can send samples of your material to Eastman to guarantee the machine will cut it successfully, before purchasing.
For any specially ordered products (including non standard specially manufactured machinery and specifically manufactured sized items such as cutting tables) there is no guarantee of return credit after they are manufactured, as these products may be impossible to sell to another customer.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 3 business days), the time it takes for the Equipment Manufacturer to receive and inspect it (5 to 10 business days) and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We honor all manufacturers’ warranties on items we sell.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Items ordered from our website will be shipped by UPS, and only to USA or Canadian addresses. If you are outside the USA and Canada please contact us directly at 860-283-6215.
Please also note that the shipping rates for many items we sell are weight-based. Shipping charges can be found before you place your final order.